Consultation Skills for Primary Care

Good consultation skills can hone diagnosis, management plans, safety-netting and safety thereby really affecting patient outcomes. GP and Primary Care Educator Dr Avril Danczak shares her insights into teaching GP trainees and trainers about consultation skills with Lisa and Sara. 

Useful resources: 

• Health Education North West Advanced Communication Skills Resources https://www.nwpgmd.nhs.uk/resources/advanced-communication-skills-reading-list

• Article: Kaiser Permanente: Enhancing Clinician Communication Skills in a Large Healthcare Organization: A longitudinal Case Study
  https://www.sciencedirect.com/science/article/abs/pii/S0738399105000133

• Book: Silverman, Kurtz and Draper: Skills for Communicating with Patients
  https://www.amazon.co.uk/Skills-Communicating-Patients-Jonathan-Silverman/dp/1846193656/ref=pd_rhf_se_p_img_2?_encoding=UTF8&psc=1&refRID=T0WVKH6Y145JAJ1VDHCJ

• Book: Platt and Gordon: Field Guide to the Difficult Patient Interview
  https://www.amazon.co.uk/Field-Guide-Difficult-Patient-Interview/dp/0781747740

• Book: Barry Bub MD: Communication Skills That Heal
  https://www.amazon.co.uk/Communication-Skills-That-Heal-Professionalism/dp/1857756649 

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This episode has been made with the support of Health Education North West. Given that they are recorded with Greater Manchester clinicians, the information discussed may not be applicable elsewhere and it is important to consult local guidelines before making any treatment decisions. 

The information presented is the personal opinion of the healthcare professional interviewed and might not be representative to all clinicians. It is based on their interpretation of current best practice and guidelines when the episode was recorded. Guidelines can change; To the best of our knowledge the information in this episode is up to date as of it’s release but it is the listeners responsibility to review the information and make sure it is still up to date when they listen.

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